AI course creator for Northpass customer onboarding

Honen can turn approved product guidance into a draft lesson for customers in Northpass. Your team checks the lesson before publication. Honen for Northpass explains the delivery path.

Product-name check: Northpass.com now directs visitors to Skilljar by Gainsight. Use these steps only for an existing Northpass or Gainsight Customer Education tenant; Skilljar has a separate guide.

Start with a customer task

Pick one action, such as connecting an account or inviting a teammate. Provide the current product guide, screenshots that your team owns, and known exceptions. Ask Honen for a short outline and a practice question. Have a product owner check the UI names and the expected result. Test a question that the source cannot answer; the tutor should stay within approved material.

Write instructions in active voice. Put one action in each step. Use the same name for a control each time. A qualified editor must check ASD-STE100 rules, the approved dictionary, and domain terms.

Design the Northpass course gate

Export a SCORM 1.2 ZIP. The Northpass Media Library accepts SCORM 1.2. Add its SCO as a course activity. If later content must wait for completion, add a Northpass milestone and test its rule with a learner. Northpass's SCORM guidance says score values can determine whether a milestone lets a learner continue. Check those values, not only the course launch.

Review a real customer path

Give a test customer access. Check the first launch, a pause and resume, the final status, and the milestone. SCORM reports a result while the lesson is open. Honen's detailed activity view can help you revise a weak explanation, but it does not replace the Northpass course record. Keep a named owner for later product changes.

Return to Honen for Northpass or read how to keep compliance training current.