Create a course from a conversation in Slack or Teams
“We should turn this into training” usually comes up while people are talking about the work. Someone shares a new process in Slack, or the same support question comes up again in Teams. The source material and the reason for the course are already part of the conversation.
With a Honen Agent connected to Slack or Microsoft Teams, you can make the course request there. Tell it what people need to learn, and Honen AI can build you a full course while you follow the progress in the thread.
Give the request enough context to be useful
A request such as “make a course about support” leaves the AI with a lot to guess. A more useful brief explains the job someone needs to do:
Create an onboarding course for new support hires using our escalation playbook. Teach them when to contact the on-call lead before handing off a case. Include customer scenarios and practice questions that explain the right next step.
Now the Agent has an audience and a learning goal, with a source to work from. The person requesting the course can describe the need in ordinary language instead of turning it into a detailed course outline first.
The Agent needs to be connected to your workplace channel with the relevant knowledge access and course permissions. It works within that setup, so a request in Slack or Teams can only use the access it has been given.
Honen can carry course creation and editing through multiple steps and send progress updates back to the conversation. When the work is ready, the Agent returns a summary and a link to open the course.
Open the course and try what a learner will do
The link takes your team into the learner experience. You can work through the reading and try the activities to see whether they teach the skill you asked for. Honen supports formats such as flashcards, quizzes, and podcasts as well as reading, so the course can give people different ways to work with the material.
For the support course, a useful practice question gives a new hire enough context to decide whether a case needs escalation. Its feedback should explain why they need to contact the on-call lead before the handoff. Trying that question tells your team more about the training than checking that a quiz exists.
An authorized editor can refine the result in Honen and follow the team’s review and publication process before sharing it with learners. The next time a process changes in your team’s channel, you can describe the training you need in the same conversation and give the team a course to work from.
