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Open Dental Front Desk Mastery

A hands-on course for front-desk and reception staff learning Open Dental from scratch — covering patient intake, the family file, insurance verification, check-in and signatures, billing basics, and HIPAA-safe phone and text communication. Mixes short readings and quizzes with screen-share software practice and realistic patient and insurance-rep roleplays.

Updated Sep 14, 2026

About this course

This course is built for a dental practice team learning Open Dental as new front-desk personnel. It covers the day-to-day work of a front-line employee — verifying insurance, checking patients in, collecting signatures, gathering billing information, answering the phone, and keeping every patient and family file clean and current. Each unit pairs a short reading and a quick knowledge check with either a screen-share walkthrough inside Open Dental or a roleplay with a realistic patient or insurance rep, so the team practices both the click-paths and the conversations.

Details

Updated Sep 14, 2026
7 units, 27 lessons
6 projects
7 assessments

Syllabus

7 units • 27 lessons • 6 projects • 7 assessments

Learning activities

Every lesson gives you several ways to learn.

Read
Flashcards
Quiz
Visual lecture
Podcast
Comic
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