AI Upskilling Programme — Foundational Track for Associates
A ~4-hour self-paced AI literacy programme for front-line associates. Build a universal, AI-ready foundation to understand, apply, and responsibly use AI in daily calls, claims, and transactions.
About this course
Details
Skills you'll gain with this course
AI Literacy
Explain what AI, machine learning, and generative AI are, and identify where each type already appears in your daily work.
Responsible AI Use
Recognise PII, PHI, and regulated data in real scenarios, and handle AI tools in line with HIPAA, GDPR, and PCI requirements.
Effective Prompting
Write structured prompts using the RCTCF framework that produce usable outputs for email, reporting, summarisation, and more.
Human-AI Judgment
Apply the Trust / Validate / Override framework to decide when to act on AI output and when to escalate or correct it.
AI-Powered Productivity
Build a personal prompt library and reusable AI workflows that cut rework on high-volume tasks.
Syllabus
6 Units • 26 Lessons • 5 Projects • 6 Assessments
Ways To Learn Included
Every lesson enables you to learn in a variety of ways.
These gases, such as carbon dioxide and methane, play a crucial role in regulating Earth's temperature. But what exactly are they, and how do they work? Let's find out.
FAQ
